Work

Patients had little visibility into their own genetic test status, faced opaque billing, and waited days for results. I led research for Natera’s first patient-facing portal — empowering 181K patients to track tests, view results, manage billing, and schedule sample draws.

Lab technicians, pathologists, and micro dissection specialists relied on spreadsheets, manual queues, and fragmented systems to process tissue samples. I led shadowing sessions and UAT to design a unified system that replaced manual work across the entire histopathology pipeline.

When genetic test reports are delayed, treatment decisions are delayed. I redesigned the workflow that determines how fast 585,000 patients per year get their results.

Perimenopause is unpredictable — cycles shift, symptoms fluctuate, and clinical recognition often lags. I led a mixed-methods study with 40 women to understand how digital symptom tracking shapes self-management and clinical advocacy.

Critical medical and legal information for foster children was exchanged via mail and paper workflows, creating dangerous delays. I led user research and co-design to build a secure digital portal connecting Cincinnati Children’s Hospital and Hamilton County Jobs & Family Services.